Shipping policy
1. Processing and Shipping Times
Order Processing: All orders are processed within 2–3 business days. We do not process or ship orders on weekends or holidays.
Delivery Estimates: Shipping transit times depend on your location and the shipping method selected at checkout. Estimated delivery dates will be provided by the carrier upon shipment.
Tracking Numbers: You will receive a shipment confirmation email containing your tracking number once your order has shipped. Tracking information will become active within 24 hours.
2. Shipping Rates and Destinations
Domestic Shipping: We ship to addresses within the United States.
Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout.
Restrictions: Please note that due to size and battery regulations for e-motos, we cannot ship to P.O. Boxes or APO/FPO addresses.
3. Damages and Lost Packages
Inspection Upon Delivery: Please inspect your e-moto immediately upon delivery. If the item arrives damaged, you must document the damage (take photos) and contact us within 48 hours of delivery.
Carrier Issues: We are not liable for products damaged or lost during shipping if not reported immediately. Please save all packaging materials and damaged goods before filing a claim.